BlueGuard Privacy Policy

Last Updated: February 2, 2026

1. Introduction

Welcome to BlueGuard ("BlueGuard," "we," "us," or "our").

This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with BlueGuard's water monitoring, leak detection, alert, and related services (the "Services").

By using the Services, you consent to this Privacy Policy.

2. Information We Collect

A. Information You Provide

• Name, email address, phone number
• Service address
• Utility authorization details
• Program or insurance-related information, if applicable

B. Utility and Meter Data (Authorized Access)

With your authorization, we may access:

• Water usage and meter data
• Interval readings and historical consumption
• Related utility metadata

C. Automatically Collected Information

• Device and browser information
• Log files and service diagnostics
• Interaction and alert engagement data

3. Authorized Agent Role

By enrolling, you authorize BlueGuard to act as your authorized agent for the limited purpose of accessing water utility usage and meter data to provide leak detection, monitoring, alerts, and loss-prevention services.

This authorization:

• Is purpose-limited
• Is revocable at any time
• Does not transfer ownership of your utility account or data

4. How We Use Information

We use information solely to:

• Monitor water usage for abnormal patterns or potential leaks
• Generate alerts and notifications
• Coordinate eligible repair services
• Support loss prevention, claims mitigation, and conservation

BlueGuard does not sell consumer utility data.

5. Sharing of Information

We may share information with:

• Service providers performing services on our behalf
• Licensed plumbing contractors when dispatching eligible repairs
• Insurance carriers or program sponsors, where applicable
• Government authorities when required by law

6. Data Ownership

You retain ownership of your personal and utility data.

BlueGuard receives a limited, revocable license to use such data solely to provide the Services.

7. State Privacy Rights

California Residents (CCPA / CPRA)

California residents have the right to:

• Know what personal information is collected and used
• Request deletion of personal information (subject to legal exceptions)
• Opt out of certain data sharing where applicable

BlueGuard does not sell personal information as defined under California law.

Texas Residents

BlueGuard processes data consistent with the Texas Data Privacy and Security Act. Consumers may request access or deletion of personal data as permitted by law.

Florida Residents

Florida residents may request access or deletion of personal information consistent with applicable Florida privacy laws.

Requests may be submitted to privacy@blueguard.ai.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed to be completely secure.

9. Data Retention

We retain data only as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Changes

We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance.

11. Contact

privacy@blueguard.ai